"I share my energy" is an initiative of the National Government to help the most vulnerable sectors, which due to the Covid 19 pandemic have had difficulties to pay their energy and gas utilities.

In this regard, the Ministry of Mines and Energy determined through Decree 517 of April 4, 2020 and Resolution 40130 of May 11, 2020, that distribution companies should establish a suggested voluntary contribution value for users of residential strata 4, 5 and 6, and commercial and industrial users, which should be included in the invoice and which will be aimed at granting economic relief to the payment of residential public utilities of electricity and fuel gas.

To this effect, Cusianagas S.A. E.S.P. determined this suggested voluntary contribution in Five Hundred pesos Mcte ($500.oo), from its April invoice and that users in strata 4, 5 and 6, as well as commercial and industrial users, will also see it reflected in their May invoice in the "Other concepts" field.

Considering that this contribution is completely voluntary, in the event that users wish to do so, they may eliminate or modify the payment of this amount through the following channels:

-Wesite: www.cusianagas.com - Form for requests, complaints and claims. Virtual office with 24-hour attention.
-Customer service line: 038 6819086 from Monday to Friday from 7:00 a.m. to 3:00 p.m. continuous working day.

After modifying the invoice, Cusianagas SA ESP will adjust and deliver it through virtual channels that facilitate the process to our users, in order to mitigate the impact that this activity may cause.

Once the change has been made from the comfort of your home, the user can view the new value of your bill through the website www.cusianagas.com in the section Consult and know your bill, typing the user code and you can make your payment at our authorized payment points (Supergiros and Efecty).

We remind our users that we continue to address their concerns through the hotline 038 6819086 from Monday to Friday from 7 a.m. to 3 p.m., continuous working hours.  We also attend your emergencies 24 hours a day on lines 164, land line 6819085 and toll free line 018000936521.

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DALIA LUZ SERRANO VILLAR

Alternate Legal Representative