Report your emergency here

Fill out the form fields to make your gas leak report. Once you have filled in the requested data, stay calm while our technical staff goes to the site to control the situation, we will attend your emergency in the shortest time possible.

Report here

What should you do in the event of a gas leak?

Identify the type of exhaust according to the following images and follow the recommendations.

Flameless leakage inside the building
  • Close the meter valve
  • Opens doors and windows
  • Do not use the electrical system (cell phones, TV, lamps, light bulbs, flashlights, among others).
  • Do not start vehicles
Leakage with flame inside the building
  • Close the meter valve
  • Evacuate the site
  • Contact the Fire Brigade
Flameless leakage outside the building
  • Close the meter valve
  • Move people away from the site, if possible cordon off the area.
  • Do not allow the ignition or transit of vehicles in the sector.
Leakage with flame outside the building
  • Evacuate people from the area
  • Contact the Fire Brigade
Flameless leak in the street
  • Move people away from the site, if possible cordon off the area.
  • Do not allow the ignition or transit of vehicles in the sector.
  • Do not manipulate the pipe.
Leakage with flame in the street
  • Evacuate people from the area.
  • Contact the Fire Brigade.
Flameless leak at Regulator Station
  • Keeps people away from the area.
  • Do not allow ignition or vehicle traffic in the area.
Leak with flame in Regulator Station
  • Evacuate people from the area.
  • Contact the Fire Brigade.
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