Care channels

Elena, our virtual assistant, is available 24/7 guiding you to carry out procedures such as:

✔ Generate a duplicate of your invoice.

✔ Schedule your periodic review.

✔ Pay your bill by PSE.

✔ Check the status of your account.

✔ Request additional services.

✔ Emergency report.

Add it to your WhatsApp contacts 310 8768663

Register in our virtual office and from your home or business on any device you can:

✔ Generate your account statements.

✔ Request services, submit requests, complaints and claims.

✔ Schedule your periodic review.

We are just one call away to answer your questions and also:

✔ Schedule your periodic review.

✔ Request installation of gas service for the first time.

✔ Consult the construction process of the installation.

✔ Request the arrangement of your installation.

Call our hotline Monday through Friday from 7 a.m. to 5 p.m. to 4 p.m.: 608-6819086

We are available 24 hours - 7 days a week to attend to any emergency, damage, meter theft report, boxes and other elements.

Comunícate a:
Free line 164 ó Línea fija 608-6819085

From the mobile application and in a single step, you can:

✔ Generate the duplicate of your invoice.

✔ Make the payment of your invoice.

✔ Generate your account statements.

✔ Request services, submit petitions, complaints and claims.

✔ Report leaks, damage or emergencies.

✔ Schedule your periodic review.

Download it on the App Store and Google Play

We love that you visit us in our face-to-face service centers where you can carry out procedures such as:

✔ Finance your service.

✔ Join the service for the first time.

✔ Make payment agreement to suit you.

Check the offices and opening hours of the different municipalities ¡Here!