Cusianagas S.A. E.S.P., is pleased to inform its users and the community in general, that transitory regulatory measures have been established regarding an increase of 10 percentage points to the subsidy percentage currently received by residential users of strata 1 and 2.

This measure is adopted based on the application of Resolution 40236 of August 14, 2020, issued by the Ministry of Mines and Energy, which seeks to reduce the amount to be paid in the invoice, as a result of the application of a higher subsidy percentage for residential users of strata 1 and 2.

In this regard, we detail the application of this measure for our users:

To residential users of strata 1 and 2 during the time that the Sanitary Emergency lasts, they will enjoy an increase of 10% to the percentage of subsidy calculated normally, which translates into a lower value to be paid for the bill for the month of August, which you can appreciate in the bill you are receiving and compare the % of subsidy that was applied to you in the month of July. The final subsidy percentage is different for each market where we have coverage, and is due to the application of the methodology of Resolution CREG 186 of 2010.  

In the municipalities of Yopal and Villanueva it was not possible to apply the measure for this month, since the Resolution that grants the additional 10% in the percentage of subsidies was issued by the Ministry of Mines and Energy after the date of settlement of the billing process for these localities.

In the event of extending the declaration of the Sanitary Emergency (which is currently in force until August 31, 2020), the additional 10% increase in the subsidy percentage will apply to the invoices for the periods of August and September 2020.

The application of this measure may be extended if so determined by the Ministry of Mines and Energy, as long as the Sanitary Emergency remains in force and resources are available.

For further information, our users may contact us from Monday to Friday from 7:00 a.m. to 4:00 p.m. at our customer service line (038) 6819086, or 164, or at our web page https://www.cusianagas.com/.    

NOHORA YADIRA NÚÑEZ GONZÁLEZ
Prof. Customer Service and Management