Cusianagas S.A. E.S.P. wishes to inform its users of the provisions related to the application of Decrees 517 of 2020 and CREG Resolution 059 of 2020, stipulated by the National Government, with the purpose of providing economic relief to users of the public natural gas service.

In this sense, we detail the application of these measures for our users: 

1. Residential users of strata 1 and 2 who have not paid their bill delivered in April during the month of May will have their consumption automatically deferred for 36 months as follows: a) The amount corresponding to subsistence consumption (the first 20 m3) with an interest rate of 0% and b) Consumption in excess of subsistence consumption, with an interest rate established by the company in accordance with the regulations in force.

2. Residential users of strata 3 and 4 who are unable to pay their gas bill in May, delivered in April, will have their total consumption for the month, including the fixed charge, deferred to 24 installments with an interest rate established by the company in accordance with the regulatory provisions in force.

3. Users of strata 1, 2, 3 and 4 whose consumption has been deferred due to the impossibility of making the payment referred to in paragraphs 1 and 2 will have a grace period of 2 months as from the invoice delivered in the month of May. In other words, the first installment will be charged in the invoice to be delivered in July. During this grace period, the consumption that exceeds the subsistence consumption, that is to say, the consumption that exceeds the first 20 cubic meters, will be subject to interest at the rate indicated in the previous paragraphs, which will also be deferred to 36 or 24 months as appropriate.  

Once the collection of the deferred installments begins and if the user does not pay them within the terms established by the company, the service will be suspended. 

4. Residential users of strata 5 and 6, commercial and industrial that are not able to pay their gas bill in May, delivered in April, will have the option to defer their consumption, for this, it will be automatically deferred in 4 installments with an interest rate established by the company according to the regulatory provisions in force, to facilitate their payment, and if the payment of the deferred installments is not made in a timely manner, the company will proceed to make the respective suspension of the service.

Notwithstanding the foregoing, users who avail themselves of the deferred payment measure may pay said balance in advance of the defined term, at any time, without application of penalties or additional costs on the part of the company.

5. Decree Law 517 of 2020 has established as a solidarity alternative, that residential users of strata 4, 5, 6 and commercial and industrial users voluntarily contribute the value suggested by the company in the invoice, which in this case is five hundred pesos Mcte ($500), which the users mentioned above will have the possibility of modifying it by contacting our customer service lines and our website www.cusianagas.com. These resources will be transferred to the bank account provided by the Ministry of Mines and Energy, entity that will allocate these resources to provide economic relief in domiciliary fuel gas services to the users they determine.

In addition, users who have not made payment in April of the invoice delivered in March, this amount will appear as a value in arrears in the invoice that will be delivered in April to be paid in May. Therefore, we invite users to make a payment agreement with the company within the remaining days of April and during the month of May.

Likewise, we invite our users who can pay their bill to use the virtual channels provided by the company such as the AvalPayCenter button found on our website www.cusianagas.com , App Davivienda or through the Banco de Bogotá, Baloto points, Almacenes Éxito, and in the different collection points of our allies that can be consulted on our website (Supergiros and Efecty).

Cusianagas SA ESP reiterates its commitment of solidarity with the community and with its main purpose, which is to continue providing a safe and continuous service so that they can enjoy the benefits of natural gas in their homes. 

We remind our users that we continue to address their concerns through the hotline 038 6819086 from Monday to Friday from 7 a.m. to 3 p.m. continuously.  We also attend your emergencies 24 hours a day on lines 164, land line 6819085 and toll free line 018000936521.

#ConGasNosAcercamosMás 
 

FRANCELY GÓMEZ RIVAS
Legal Representative