As a result of the collection of voluntary contributions corresponding to the "I share my energy" initiative, 284 families of strata 1 and 2 users will benefit from a discount on their household natural gas bill for the month of June, which will be informed through a formal communication that they will receive with their bill.

This benefit is the result of the voluntary contribution paid by users of strata 4, 5 and 6, commercial and industrial, during the months of April and May. For this, Cusianagas S.A. E.S.P. collected the sum of Two million three hundred and forty one thousand Mcte pesos ($2,341,000.oo), which will be destined to totally or partially cover the non-subsidized consumption, i.e. consumption exceeding 20 cubic meters, of 284 families, determined in accordance with the implementation methodology established by the Ministry of Mines and Energy.

On the other hand, and considering that the National Government continues to collect the voluntary contribution of "I share my energy", in this opportunity, users who wish to include the suggested value of Five Hundred Mcte pesos ($500.oo) in their bill for the month of June, may request it through our communication channels:

Website: www.cusianagas.com  - Form for requests, complaints and claims. Virtual office with 24-hour attention.​​​​​​​

Customer service line: 038 6819086 from Monday to Friday from 7:00 a.m. to 4:00 p.m. continuous working day.

After modifying the invoice, Cusianagas SA ESP will adjust and deliver it through virtual channels that facilitate the process to our users, in order to mitigate the impact that this activity may cause.

Once the change has been made from the comfort of your home, the user can view the new value of your bill through the website www.cusianagas.com in the section Consult and know your bill, typing the user code. And they can pay it directly from the PSE link on the same page, at the collection points or at the banking portal of their choice.

We remind our users that we continue to address their concerns through the 038 6819086 hotline from Monday to Friday from 7 a.m. to 4 p.m., continuous working hours.  We also attend your emergencies 24 hours a day on lines 164, landline 6819085 and toll free line 018000936521.

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DALIA LUZ SERRANO VILLAR
Alternate Legal Representative